Return & Refund Policy

Return & Refund Policy

Last updated: October 19, 2026

At LOOPVERRA, we want you to feel confident about your purchase. This Policy explains how to request a return, exchange, or refund for items purchased from our store.

1. 30-Day Return Window

You may request a change-of-mind return within 30 calendar days after receiving your item. Email [email protected] within that period to start your request.

The 30-day period applies to our voluntary change-of-mind return policy. It does not shorten any separate rights relating to defective, damaged, incorrect, or misdescribed goods under applicable law.

2. Return Conditions

For a change-of-mind return, the item must be unused, unworn, unwashed, and free from damage or alterations. Include all components and accessories supplied with the item, and use the original packaging where reasonably available.

You may carefully check the size and fit without leaving signs of wear. Items worn for daily use, damaged through misuse, or altered after delivery are not eligible for a change-of-mind return.

Please provide an order number, receipt, or other reasonable proof of purchase. Sale items are eligible under the same conditions as other items.

These condition requirements do not prevent a valid claim for a defect or another problem for which we are responsible.

3. How to Start a Return

Email [email protected] with the subject “Return Request” and include:

• Your order number or proof of purchase.

• The name and email address used for the order.

• The item you would like to return.

• A brief description of any problem, if applicable.

For damaged, defective, or incorrect items, photographs of the item and packaging, where reasonably available, can help us assess the issue.

Contact us before posting a return so we can provide the correct return address and instructions. The address printed on a shipping label may not be the correct return destination.

Returns may require international shipping back to China. We will confirm the destination and applicable shipping responsibilities before you send the parcel.

For an approved change-of-mind return, please send the item within 14 calendar days after receiving the return instructions. Contact us if you need additional time. We recommend keeping proof of postage and tracking details.

4. Return Shipping and Other Charges

For a change of mind, an unwanted item, or an incorrect size or color selected by the customer, the customer pays return shipping. International return postage may cost more than domestic postage.

For a verified defect, damage on arrival, an incorrect item sent by us, or another error for which we are responsible, **we cover the reasonable and necessary