Shipping Policy

Shipping Policy

Last updated: October 19, 2026

Thank you for shopping with LOOPVERRA. This Shipping Policy explains how we process and deliver orders from our online store.

1. Shipping Destinations and Origin

We ship to U.S. delivery addresses supported at checkout. Our standard delivery estimates below apply to the contiguous United States.

Orders are fulfilled and shipped from China. Delivery availability for Alaska, Hawaii, U.S. territories, P.O. boxes, or military addresses depends on the shipping service available for the destination. Please contact us before ordering if you are unsure whether your address is supported.

2. Order Processing

Orders are normally processed within 1–3 business days after a complete order and successful payment confirmation.

Processing includes checking the order, preparing the items, packing, and arranging dispatch. Processing time is separate from transit time.

Business days are Monday through Friday, excluding public holidays that affect order processing or delivery. If a product has a different processing schedule, it will be disclosed before purchase.

3. Estimated Delivery Times

Standard shipping to the contiguous United States:

• Order processing: 1–3 business days.

• Estimated transit after dispatch: 7–15 business days.

• Estimated total delivery time: approximately 8–18 business days.

These are estimates, not guaranteed arrival dates. Delivery may take longer during public holidays, peak shopping periods, customs inspections, severe weather, or carrier disruptions.

If delivery to another supported destination is available, its shipping options and any different estimates will be provided before purchase.

4. Shipping Charges, Taxes, and Customs

Available shipping methods and their charges are displayed at checkout before payment. Free shipping applies only when expressly offered and when the stated conditions are met.

Taxes and any import charges collected by us will also be shown before you complete the purchase. If a shipping option involves import charges payable separately by the recipient, that responsibility will be disclosed before purchase.

Customs inspections may affect delivery times. If you receive an unexpected request for an additional delivery or customs payment, contact us so we can help verify the request.

5. Shipping Confirmation and Tracking

After dispatch, we will send a shipping confirmation and tracking details to the email address provided with your order.

Tracking information may not update immediately. Carrier updates generally appear as the parcel is processed and scanned through the delivery network.

An order containing multiple items may be delivered in separate packages. We will provide the relevant tracking information for each shipment. Additional shipping charges will not be added after purchase without your agreement.

6. Processing or Delivery Delays

If we cannot dispatch your order within the stated processing period, we will notify you, explain the revised shipment timing where available, and provide the option to accept the delay or cancel the affected unshipped items for a prompt refund. We will obtain consent to a delay where required by applicable law.

If your parcel has not arrived by the end of the estimated delivery window, email us with your order number. We will review the shipment, contact the carrier where appropriate, and explain the available resolution.

If an order cannot be fulfilled, we will notify you and promptly refund the payment for the affected items, including applicable shipping charges.

7. Address Changes and Undeliverable Parcels

Please check your delivery address, apartment or unit number, postal code, and contact details before placing an order.

To request an address correction, contact us as soon as possible. We will try to update the address before dispatch. Changes may not be possible once the parcel has entered the delivery network.

If a parcel is returned because of an incorrect address, failed delivery, or another delivery issue, we will review the circumstances and discuss the available options with you. Any reasonable additional shipping charge will be explained and agreed before reshipment, subject to applicable law.

8. Missing, Damaged, or Incorrect Deliveries

If your parcel is marked as delivered but you cannot find it, check your mailbox, usual delivery location, and whether someone at your address accepted it. Contact us if the parcel remains missing.

For damaged or incorrect items, email us with your order number and a description of the issue. Photographs of the item and packaging, where reasonably available, can help us investigate.

We will review the available information and arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable law. Please report issues promptly; this request does not shorten any statutory rights.

9. Cancellations, Returns, and Policy Changes

To request cancellation before dispatch, contact us promptly. After dispatch, a return may be necessary and will be handled under our Refund Policy, without limiting any rights provided by law.

Updates to this Shipping Policy apply to future orders. They do not remove delivery commitments or consumer rights applicable to an order already placed.

10. Contact Us

For shipping questions, tracking assistance, or delivery concerns, please contact:

Store name: LOOPVERRA
Email: [email protected]

Please include your order number so we can locate your purchase.